Was looking for an emergency plumber. The drain in the sink at my restaurant broke apart and I couldn’t fix it myself. Gold Medal came up in my search, so I called them. Terrance answered the call. This was on a Sunday morning (Cinco de Mayo – our busiest day of the year). Terrence said he would be there within 2 hours. When I explained the situation and how desperate we were to get the bar sink up and running, Terrence was there in, I believe, 30 or 40 min. Once he came and inspected what needed to be done, he drove to Vaughan to get the parts and we were up and running just after opening. Exceptional service. Thank you, Terrence.