I can confirm this definitely is a company worthy of a gold medal! I called yesterday afternoon to see if a plumber could come same day to our home to investigate an issue. The receptionist was amazing, was clear in providing a time window to expect the plumber (same day!). Mr. Rooter never even picked up my call, and other plumbing services I called weren’t clear and seemed disorganized. A half hour before the expected call time, Terrance called me to get more information on the plumbing issue – I personally loved the call in advance, I was able to provide more detail and give him a better idea of what to expect upon arrival. I got a text that he’d arrive within 9 minutes, which was super convenient as a lot of the time you’re sitting there wondering when someone will show up between the given window… or at least I do 😂
Terrance arrived and was polite, lovely and incredibly respectful that we had a baby napping! He was so quiet not to wake him, which was so thoughtful! I know that wouldn’t mean much to many but you can tell Terrance cares about people and doing his job well – which makes working with him so lovely. He investigated the issue thoroughly but in a timely manner, provided explanations as to why it couldn’t be a particular issue or another, which was informative/reassuring. He checked everything 2-3 times, pointed out another issue we hadn’t been aware of, and when there was no diagnosis available; he let me know I could call him the next day if it came about again so he could investigate further. He was very thorough and we will definitely be calling him again if it turns out to be an issue. Pricing was upfront and clear, and he was very much not out to nickel and dime us… super honest and forthright – which meant the world. We would recommend this company to anyone and will confidently call them for any plumbing needs.